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Billing & Insurance

Let us assist you.

Your procedure is over, your stay with us has ended, but now you may have additional paperwork to fill out. We can help. From forms and financial questions to working with Medicare or your insurance provider, Crossroads Community Hospital is as passionate about assisting patients with what happens after a medical procedure or emergency as with the care that occurs during it. Use the information in this section to help the billing and payment process go smoothly.

What is the billing process?

We’ll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and the account is not taken care of, we’ll look to you for final settlement of your bill.

Otherwise, we accept:

  • Cash
  • Check
  • Money Order
  • VISA
  • MasterCard
  • American Express
  • Discover

If you can’t pay your bill, we may be able to help.  You may be eligible for financial assistance programs. Contact our Business Office for more information.


If you have questions about your bill, please be sure to have your patient number and date of the hospital visit handy and call 833-272-7584.

If you have insurance:

We accept most major health insurance plans and managed care programs, including:

  • Medicare
  • Medicaid
  • Blue Cross Blue Shield
  • Healthlink
  • Cigna
  • United Healthcare
  • Aetna
  • Coventry Healthcare
  • Humana
  • Health Alliance
  • Multi-Plan of Illinois
  • Private Healthcare Systems of Illinois
  • Tricare/Champus

Contact our Insurance Verification department at (618) 244-8778 if you have questions or don’t see your provider listed.

If you don’t have insurance:

No one will be denied necessary medical care due to lack of insurance or inability to pay. However, if you are uninsured you may be asked to pay a deposit when you’re admitted or when you register for an outpatient procedure.

If you cannot afford the cost of care, the hospital will assist you in identifying and applying for any federal, state, or local programs that may be available to you. The hospital will also assist you in determining if you are eligible for Cobra benefits under any previous plan. In the event you are not eligible for these programs, you may be eligible for the hospital’s financial assistance program or free services.


Contact one of our financial counselors at (618) 241-8584 or (618)241-8517.